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Operations and change management
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Operations and change management

Our operation and change management services include :

  • Strategic guidelines prior to project launch
  • Definition of target scheme and implementation plan
  • Implementation support
  • Internal and corporate communication

We regularly provide support to large-scale projects in the following areas :

  • Creation and restructuring of front-office and back-office operations
  • Business process redesign and optimization
  • Change management within framework of IT projects

SAMPLE PROJECTS

OVERHAUL AND OPTIMIZATION OF CUSTOMER EXPERIENCE

Assessment

  • Mapping and analysis of existing customer experience

Target Definition

  • Defining the target customer experience
  • Key success factors
  • Identification of organizational impact and solutions to be implemented
  • Link with customer relationship management tool (CRM) and identification of input needs from the CRM tool
  • Identification of optimal interface between the CRM solution and other existing  information systems

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REORGANIZATION OF BACK-OFFICE

Project management

  • Project support and coordination
  • Monitoring of planning, deliverables, and costs
  • Preparation and running of steering committee

Project Manager Support

  • Preparation and facilitation of work sessions
  • Support in production of deliverables
  • Definition of new 'Service' and 'Internal Audit' functions
  • Implementation of back-office operations optimization
  • Training

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They trust us

AG2R La Mondiale, Apgis, Apicil, ARS Nord Pas de Calais, Banque de France, Caci, Covea, Darva, Finaref Assurances, FMP, Groupama, Groupe Agrica, Groupe D&0, Groupe Mornay, Hosta, Itelis, l’Assurance Maladie, La Mutuelle Générale, Maaf, Macif, Matmut, Malakoff Médéric, MFPS, MGC, MGEN, MGET, MGP, MIP, MMA, MNFCT, MNT, Mutuelle Mieux-Etre, Optic 2000, Quatrem, Smatis France, Sud-Ouest Mutualité, Thélem assurances, UMC, Viamedis

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